Privacy Policy

1. Introduction

Welcome to armor.fkumuhs.ac.id (the “Website”), operated by armor.fkumuhs.ac.id (the “Company,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy (“Policy”) explains in detail how we collect, use, disclose, and safeguard your information when you visit our Website, which specializes in Home Exterior services, including but not limited to design, installation, maintenance, and consultation for residential and commercial properties.

By accessing or using our Website, you signify your agreement to the terms of this Privacy Policy. If you do not agree with the terms herein, please do not access or use our Website. We reserve the right to revise this Policy at any time, and we encourage you to review it periodically to stay informed about our privacy practices. Your continued use of the Website after any modifications to this Policy will constitute your acknowledgment of the modified Policy and your agreement to abide and be bound by the modified Policy.

We are dedicated to being transparent about the data we collect and how we use it, ensuring that you have control over your personal information. This Policy outlines our adherence to data protection principles such as data minimization, purpose limitation, storage limitation, accuracy, integrity and confidentiality, and accountability.

2. Definitions

To help you understand this Policy, here are some key terms:

Personal Data: Any information relating to an identified or identifiable natural person (“Data Subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Processing: Any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Data Controller: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data. For the purposes of this Policy, armor.fkumuhs.ac.id is the Data Controller.
Data Processor: A natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Data Controller.
Data Subject: The individual to whom the Personal Data relates. In this Policy, this is you, the user of our Website.
Website: Refers to armor.fkumuhs.ac.id and all its associated pages and services.
Cookies: Small files stored on your device (computer or mobile device) that retrieve and store information about your activity on our Website.
Niche: Home Exterior services, focusing on the exterior elements of residential and commercial buildings.

3. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you. The type of information we collect depends on how you interact with our Website.

3.1. Personal Data You Voluntarily Provide to Us:
When you interact with our Website, you may voluntarily provide us with Personal Data. This includes, but is not limited to:

Identity Data: Your first name, last name, title, date of birth, gender, and other unique identifiers when you register for an account, subscribe to our newsletter, request a quote, or participate in surveys.
Contact Data: Your email address, postal address, billing address, telephone number, and social media handles (if you choose to connect through social platforms), which are essential for communication regarding your inquiries, service requests, or orders. For Home Exterior services, this often includes the physical address of the property requiring service.
Profile Data: Your username, password, preferences, interests, feedback, and survey responses. This data helps us personalize your experience and understand your specific needs.
Project-Specific Data: Given our niche, you may provide detailed information about your home exterior project, such as:
- Property Information: Address of the property, type of property (residential, commercial), age of the property, specific exterior elements (roof, siding, windows, doors, landscaping, decks, patios, fencing, etc.).
- Project Requirements: Descriptions of desired services (e.g., “new roof installation,” “siding repair,” “garden design”), preferred materials, color schemes, budget expectations, timelines, and specific functional needs.
- Visual Data: Photographs or videos of your current home exterior to help us assess your needs and provide accurate quotes or design recommendations. This might include images of existing damage, current aesthetics, or inspiration images.
- Measurement Data: Any dimensions or specifications you provide related to your project.
Financial Data: If you make payments for services or products through our Website, we may collect payment card details or other financial information. However, please note that for security purposes, sensitive payment information like full credit card numbers is typically processed directly by third-party payment processors (e.g., Stripe, PayPal), and we do not store this sensitive data on our servers. We only receive confirmation of payment from these processors.
Communications Data: The content of your communications with us, whether via email, live chat, contact forms, or phone calls. This includes inquiries, feedback, and support requests.

3.2. Data Collected Automatically (Usage Data and Tracking Technologies):
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This information helps us operate our Website efficiently, improve user experience, and analyze user behavior.

Technical Data:
- IP Address: Your Internet Protocol (IP) address, which can indicate your general geographic location.
- Browser Information: Your browser type and version, browser plug-in types and versions.
- Operating System: Your operating system and platform.
- Device Information: Type of device used (e.g., desktop, mobile, tablet), unique device identifiers, mobile network information.
- Time Zone Setting: The time zone your device is set to.
Usage Data:
- Details of your visits to our Website, including traffic data, location data, logs, and other communication data.
- The pages, products, or services you viewed or searched for.
- Length of visits to certain pages, page response times.
- Scroll depth and mouse movements.
- Information about how you interact with the Website, such as clicks, navigation paths, and referring website addresses.
- Dates and times of access.
Location Data: We may collect precise or approximate location information from your mobile device or IP address to provide localized content (e.g., finding relevant service providers in your area) or for analytical purposes. This data is collected with your consent, or based on our legitimate interest to improve our service offerings by understanding geographical service demand.

3.3. Information from Other Sources:
We may obtain information about you from other sources, such as:

Public Databases: Publicly available information, such as property records (for market analysis or service verification related to home exteriors) or business directories.
Social Media Platforms: If you interact with our social media pages or choose to link your social media accounts to our Website (e.g., for login or sharing content), we may receive information permitted by your settings on that platform, such as your profile name, email address, profile picture, and friends list.
Partners and Affiliates: We may receive information from our business partners, marketing affiliates, or contractors involved in providing Home Exterior services, especially if they refer you to us or you engage their services through our platform.
Third-Party Analytics Providers: Services like Google Analytics provide us with aggregated demographic and usage data to help us understand our audience and improve our content.

4. How We Collect Information

We use different methods to collect data from and about you, including:

Direct Interactions: You provide us with your Personal Data when you fill in forms on our Website (e.g., contact forms, quote request forms, registration forms), engage in live chat, communicate with us via email or phone, subscribe to our services or publications, request marketing to be sent to you, or provide feedback.
Automated Technologies or Interactions: As you interact with our Website, we automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. We collect this Personal Data by using cookies, server logs, and other similar technologies. Please refer to Section 8 “Cookies and Tracking Technologies” for more details.
Third Parties or Publicly Available Sources: We may receive Personal Data about you from various third parties and public sources as detailed in Section 3.3.

5. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services: This includes processing your requests for quotes, facilitating communication between you and our service partners, managing your account, and fulfilling our contractual obligations to you. For our Home Exterior niche, this means connecting you with contractors, scheduling consultations, or providing design recommendations.
To Improve and Customize Your Experience: We use data to understand your preferences and interests, allowing us to personalize content, offers, and recommendations specific to your home exterior needs. This includes tailoring search results, suggesting relevant services, and showing you projects similar to what you might be interested in.
To Communicate with You:
- Service-Related Communications: Sending you updates, administrative messages, technical notices, security alerts, and support messages related to your account or projects.
- Marketing Communications: With your consent, sending you newsletters, promotional materials, special offers, and information about new services or products that may be of interest to you. You can opt-out of marketing communications at any time.
- Responding to Inquiries: Addressing your questions, comments, and support requests.
For Analytics and Research: We analyze trends, track Website usage, demographic information, and user behavior to understand how our users engage with our Website. This helps us to improve our Website’s functionality, content, and the quality of our services. We use aggregated data for market research, developing new features, and enhancing existing offerings in the home exterior sector.
For Security and Fraud Prevention: To protect our Website, our users, and our business from fraud, unauthorized access, security breaches, and other harmful activities. This includes monitoring for suspicious activity and enforcing our terms of service and acceptable use policies.
For Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests, including tax and accounting requirements.
For Business Operations: For internal management, auditing, reporting, and other operational purposes, such as training our staff and managing our IT systems.
To Facilitate Customer Support: To diagnose and resolve technical issues, provide effective assistance, and maintain high standards of customer service related to your home exterior projects.
For Marketing and Advertising: To deliver targeted advertisements to you on our Website and third-party platforms based on your interests and browsing behavior. This may include using data to create “lookalike” audiences for advertising campaigns.

6. Legal Basis for Processing Your Personal Data

We will only process your Personal Data when we have a valid legal basis to do so. Our legal bases for processing Personal Data vary depending on the specific purpose for which we are collecting and using it. These include:

Consent: When you have given us explicit consent to process your Personal Data for a specific purpose (e.g., signing up for a newsletter, agreeing to receive marketing communications, uploading project photos). You have the right to withdraw your consent at any time by contacting us.
Performance of a Contract: When the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., providing a quote, delivering services you requested, managing your account).
Legal Obligation: When the processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax laws, accounting requirements, responding to lawful requests from public authorities).
Vital Interests: When the processing is necessary to protect your vital interests or the vital interests of another natural person (e.g., in situations of medical emergency). This basis is rarely used but is available for extreme circumstances.
Public Task: When the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller (less common for a private website, but applicable in certain contexts).
Legitimate Interests: When the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of Personal Data. Our legitimate interests include:
- Improving our Website and services (e.g., through analytics and user feedback).
- Developing new features and offerings for home exterior solutions.
- Ensuring the security and integrity of our Website and IT systems.
- Promoting our services (direct marketing, where permitted by law, and not requiring separate consent).
- Detecting and preventing fraud and other illegal activities.
- Managing our relationship with you effectively.
- Efficiently operating our business.
- Exercising our legal rights or defending against legal claims.
We ensure that when we rely on legitimate interests, we balance our interests with your rights and ensure that the processing is proportionate and minimal.

7. Sharing Your Personal Data

We may share your Personal Data with third parties under certain circumstances and for specific purposes, ensuring that appropriate safeguards are in place.

Service Providers and Business Partners: We may share your information with trusted third-party service providers and business partners who perform functions on our behalf. These include:
- Hosting and IT Services: Providers who host our Website, manage our databases, and provide IT support.
- Analytics Providers: Services like Google Analytics that help us understand Website usage.
- Marketing and Advertising Partners: Companies that assist us in our marketing efforts, including sending emails, managing广告campaigns, and retargeting (e.g., email marketing platforms, social media advertising platforms).
- Payment Processors: Third-party gateways that securely process your payment transactions.
- Professional Advisors: Lawyers, accountants, auditors, and insurers when necessary for legal, financial, or business purposes.
- Home Exterior Service Contractors/Vendors: Crucially for our niche, we may share your project-specific data (e.g., property address, project requirements, photos) with vetted home exterior contractors, designers, or suppliers to enable them to provide quotes, perform services, or offer products as requested by you. This sharing is typically based on your explicit request for a quote or service.
- Customer Relationship Management (CRM) Systems: Platforms used to manage customer interactions and data, optimizing our customer service and communication efforts.
Business Transfers: In the event of a merger, acquisition, asset sale, or other business transaction, your Personal Data may be transferred as part of the assets involved in the transaction. We will notify you via email and/or a prominent notice on our Website of any such change in ownership or control of your Personal Data.
Legal Obligations and Law Enforcement: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). This includes complying with legal obligations, protecting our rights or property, or ensuring the safety of our users or the public.
With Your Consent: We may share your Personal Data with third parties when you have given us explicit consent to do so.
Aggregated or Anonymized Data: We may share aggregated or anonymized data which cannot reasonably be used to identify you. This type of data may be used for research, marketing, analytics, and other purposes. For example, we might share aggregated statistics about the demand for specific home exterior services in certain regions.

We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions and robust data processing agreements.

8. Cookies and Tracking Technologies

Our Website uses “cookies” and similar tracking technologies to enhance your browsing experience, analyze Website usage, personalize content, and deliver relevant advertisements.

8.1. What are Cookies?
A cookie is a small text file that is placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to the owners of the site.

8.2. Types of Cookies We Use:

Strictly Necessary Cookies: These cookies are essential for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
Performance Cookies (Analytics Cookies): These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance. Examples include Google Analytics cookies.
Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly. These might remember your language preferences or tailor content based on your previous interactions.
Targeting Cookies (Advertising Cookies): These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly Personal Data but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

8.3. Other Tracking Technologies:

Web Beacons (Pixel Tags, Clear GIFs): Small graphic files embedded in Web pages or emails that are used to track user activity (e.g., counting page views or email opens) and collect data like IP address and browser type.
Local Storage (HTML5 Local Storage): Data that is stored locally in your browser to remember preferences or store temporary information, similar to cookies but with a larger storage capacity.

8.4. How to Manage Cookies:
You have the right to decide whether to accept or reject cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

Most web browsers accept cookies by default. However, you can typically modify your browser settings to reject cookies if you prefer. Instructions for managing cookies in common browsers can usually be found in your browser’s “Help,” “Tools,” or “Edit” menu:

Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge

For more information on cookies and how to manage them, you can visit www.allaboutcookies.org.

9. Data Security

We implement robust technical and organizational measures to safeguard your Personal Data from unauthorized access, accidental loss, destruction, alteration, or disclosure. We are committed to ensuring the integrity and confidentiality of your information.

Our security measures include:

Encryption: We use Secure Socket Layer (SSL) technology and Transport Layer Security (TLS) to encrypt data in transit, protecting your information when it is transmitted over the internet (e.g., during login, form submissions, or payment processing).
Access Controls: Access to Personal Data is restricted to authorized personnel who have a legitimate business need to access it. These individuals are subject to strict confidentiality obligations.
Firewalls and Intrusion Detection Systems: We employ firewalls and intrusion detection systems to monitor and filter network traffic, protecting against unauthorized access and malicious activities.
Regular Security Audits and Vulnerability Scans: We periodically conduct security assessments and vulnerability scans to identify and address potential weaknesses in our systems.
Data Minimization: We only collect Personal Data that is relevant, adequate, and limited to what is necessary for the purposes for which it is processed.
Physical Security Measures: Our data centers and office locations are protected with physical security controls to prevent unauthorized access to hardware and infrastructure.
Employee Training: Our employees receive regular training on data protection, privacy, and security practices to ensure they understand their responsibilities in handling Personal Data.
Incident Response Plan: We have procedures in place to detect, assess, and respond to data breaches or security incidents promptly and effectively, including notifying affected individuals and regulatory authorities where required.
Regular Backups: Data is regularly backed up to prevent loss in case of system failure.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We encourage you to use strong, unique passwords for your account and to protect your login credentials.

10. Data Retention

We will retain your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The criteria used to determine our retention periods include:

Purpose of Collection: How long is the data needed to provide you with the requested services, maintain your account, or answer your inquiries? For instance, project-specific data for home exterior services might be retained for the warranty period of the service.
Nature and Sensitivity of the Data: Highly sensitive data may have shorter retention periods.
Legal Obligations: We are subject to various legal and regulatory requirements which mandate specific retention periods (e.g., tax records, contractual agreements).
Dispute Resolution: We may retain data for the period necessary to resolve potential disputes or enforce our agreements.
Legitimate Business Interests: Such as maintaining business records for analysis, protecting ourselves from legal claims, or detecting recurring customers.

Once the retention period expires, or when we no longer have a legal basis to store your data, we will securely delete, anonymize, or aggregate your Personal Data so that it can no longer be associated with you. Anonymized data may be retained for longer periods for statistical or research purposes.

11. International Data Transfers

Our Website is hosted in [e.g., the United States, Europe, or Asia – Please specify your actual hosting location if known, otherwise keep general]. Your Personal Data may be stored and processed in any country where we have facilities or where we engage service providers. As such, your Personal Data may be transferred to countries outside of your country of residence, including to countries that may not have the same data protection laws as your country.

For users residing in the European Economic Area (EEA) or the United Kingdom (UK), please be aware that your Personal Data may be transferred to, and processed in, countries outside the EEA/UK, some of which may not be deemed to provide an adequate level of data protection by the European Commission or the UK government.

In such cases, we take appropriate safeguards to ensure that your Personal Data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

Standard Contractual Clauses (SCCs): Implementing standard contractual clauses approved by the European Commission or the UK Information Commissioner’s Office, which provide contractual obligations for data protection.
Adequacy Decisions: Relying on countries that have been deemed to provide an adequate level of protection for Personal Data by the relevant authority (e.g., European Commission adequacy decisions).
Explicit Consent: Obtaining your explicit consent for the transfer after informing you of the possible risks of such transfers.
Necessity for Performance of a Contract: The transfer is necessary for the performance of a contract between you and us, or pre-contractual steps taken at your request.

By using our Website, you understand and consent to the transfer of your Personal Data to countries outside of your country of residence.

12. Your Data Protection Rights

Depending on your jurisdiction, particularly if you are located in the European Economic Area (EEA), the UK, or California (USA), you have certain rights regarding your Personal Data. We are committed to facilitating the exercise of these rights, which include:

Right to Access (Subject Access Request): You have the right to request a copy of the Personal Data we hold about you and to receive information about how we process it. This enables you to check that we are lawfully processing it.
Right to Rectification: You have the right to request that any inaccurate or incomplete Personal Data we hold about you be corrected or updated without undue delay.
Right to Erasure (“Right to be Forgotten”): In certain circumstances, you have the right to request the deletion or removal of your Personal Data. This applies, for example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Right to Restriction of Processing: You have the right to request that we temporarily or permanently stop processing your Personal Data in certain situations, such as when you contest the accuracy of the data, or when the processing is unlawful.
Right to Data Portability: You have the right to request that we transfer your Personal Data to you or a third party in a structured, commonly used, machine-readable format. This right applies to Personal Data that you provided to us and that we process by automated means, based on your consent or for the performance of a contract.
Right to Object to Processing: You have the right to object to the processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain exceptions apply. We typically do not engage in such automated decision-making that would have a significant impact on you.
Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you believe that our processing of your Personal Data infringes applicable data protection laws.

How to Exercise Your Rights:
To exercise any of these rights, please contact us at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.

We will endeavor to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

13. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect Personal Data from anyone under the age of 16. If we become aware that we have inadvertently received Personal Data from a child under the age of 16 without verifiable parental consent, we will delete that information from our records as quickly as possible. If you believe we might have any information from or about a child under 16, please contact us immediately at [email protected].

14. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies solely to information collected by our Website.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make changes, we will:

Post the updated Privacy Policy on this page.
Update the “Effective Date” and “Last Updated” date at the top of this Privacy Policy.
For significant changes, we may notify you through a prominent notice on our Website or, where required by law, by sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after any modifications to this Policy will constitute your acknowledgment of the modified Policy and your agreement to abide and be bound by the modified Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your Personal Data, please do not hesitate to contact us:

Company Name: armor.fkumuhs.ac.id
Website URL: https://armor.fkumuhs.ac.id/
Email: [email protected]

We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly and thoroughly.